#CALL QUEUE 3CX UPGRADE#
All you need to do is purchase the upgrade and reactivate your 3CX Phone System.
#CALL QUEUE 3CX LICENSE KEY#
The 3CX Call Center Module is a license key only upgrade to 3CX Phone System.
#CALL QUEUE 3CX FREE#
Wrap up time gives agents a configurable amount of time to enter notes in the customer record or follow up tasks before they have to take another callģCX will be releasing a free service pack which will include:.The Barge In feature allows supervisors to join calls directly
#CALL QUEUE 3CX HOW TO#
If the agent isn't too sure on how to respond to the customers' request, the Listen In & Whisper feature allows the supervisor to provide feedback to the agent only allowing him/her to take the best course of action with regards the customer's request. Customer service supervisors can listen into an agents call with the Listen In feature.These great features allow supervisors to monitor agent responses The 3CX Call Center Module also features Listen In, Listen In & Whisper and Barge In functions.Listen In, Listen In & Whisper and Barge In.Customer satisfaction can be ensured with the SLA alert feature, as staff can act immediately if a given customer service level is not met In addition the event can be logged, so that you can do SLA reporting to customers.The SLA Alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time.These additional strategies allow a business to more accurately tailor how they wish to serve their customers or divide the calls amongst the employees.Least Talk Time and Fewest Answered strategies are also available, as well as Hunt by Threes Random and Hunt by Threes Prioritized.The 3CX Call Center Module also features a Round Robin Queue strategy and a Longest Waiting strategy which sends the call to the agent that takes the longest time to answer on average.Customer satisfaction is improved with this feature, as your potential/existing customers do not need to wait on the phone to be served An email can be sent when a call back is requested.The Call Back option can be selected by the caller or suggested after waiting a configurable number of minutes in the queue.When an agent becomes available, the agent will be put through to the caller automatically The Call Back feature allows callers to hang up and retain their position in the queue.Calls waiting longer then a specific period of time can be taken directly.Time an agent logged in/out of the queue and more.The number of answered/unanswered calls.You can monitor queue status and see which agents are logged on.Supervisors and Management get access to advanced real time status information in the Queues page of 3CX MyPhone.Advanced Real time Queue & Agent Statistics.Key Features Included in the 3CX Call Center Module are: The 3CX Call Center Module is available as an add-on to any 3CX Phone System 10 installation, meaning no additional installation is required. Real Time Agent & Queue Status and Statistics.With the 3CX Call Center Module, small and medium sized businesses (SMB) can manage phone communications more efficiently and deliver superior customer service.īoost your business’ customer service levels with the following call center features: 3CX Call Center Module Increase Sales and Customer Service Levels with the 3CX Phone System Call Center ModuleĮnterprise Call Center Module Add-on for 3CX Phone System
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